From Complaints to Repair: Racism and Restorative Practice

Racism, discrimination and social safety in organisations, schools and communities remain pressing issues. Yet one of the most critical protection mechanisms – the complaints or grievance system – remains incomplete. When experiences of racism, discrimination or bullying are channelled through inadequate processes, harm often deepens rather than resolves. Research shows impact such as fear, isolation, shame, burnout, trauma disengagement and silence, which undermines safety, learning and work. This session explores the impact of racism, discrimination and bullying. It focuses on why grievance systems must go beyond procedure & liability and move toward repair, restoration and recovery.

More information on the website of Pakhuis de Zwijger.